Privacy Policy

Last updated: 25 August 2026

Tele Radio Australia Pty Ltd (“Tele Radio Australia”, “we”, “us” or “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit teleradio.com.au, contact us, submit an enquiry, purchase or enquire about our products and services, or otherwise interact with Tele Radio Australia.

We aim to manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Information we collect

The types of information we may collect depend on how you interact with us.

Information you provide directly

When you contact us, submit a website form, request information, make an enquiry or conduct business with us, we may collect information including:

your name;
business or company name;
job title;
email address;
telephone number;
postal or business address;
details of your enquiry;
product or service interests;
information relating to quotations, orders, deliveries or customer support; and
any other information you voluntarily provide to us.

Information collected automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

IP address;
browser type;
device type;
operating system;
approximate geographic location;
pages viewed;
date and time of visits;
referring website or source;
time spent on pages;
interactions with website content; and
other website usage and analytics information.

Some of this information may be collected using cookies, pixels, tracking technologies and third-party analytics services.

2. How we use your information

We may use information we collect to:

respond to enquiries and requests;
provide quotations, products and services;
process and manage orders;
provide technical support and customer service;
communicate with customers and prospective customers;
understand interest in our products and services;
improve our website, products, services and customer experience;
analyse website performance and usage;
identify potential business customers that may be interested in our products or services;
conduct sales and marketing activities;
send relevant marketing communications where permitted by law;
maintain our business and customer records;
protect the security and operation of our website and systems;
prevent or investigate suspected fraud, misuse or security incidents; and
comply with legal, regulatory and contractual obligations.

Where required, you may unsubscribe from marketing communications at any time using the unsubscribe option contained in the communication or by contacting us.

3. Website analytics and tracking technologies

We use third-party technologies to help us understand how visitors interact with our website and to improve our marketing, website and services.

Google Analytics

We use Google Analytics, a web analytics service provided by Google.

Google Analytics may collect information about how visitors use our website, including information about website sessions, pages visited, device and browser information, approximate geographic information and interactions with website content.

Google Analytics may use cookies and similar technologies to distinguish visitors and sessions and produce aggregated website statistics.

We use this information to understand website traffic and usage, evaluate website performance and improve the content and experience we provide.

Information collected through Google Analytics may be processed by Google in accordance with Google's own privacy and data handling practices.

Google Ads and Remarketing

We use Google Ads, including remarketing and related advertising features, to help us promote Tele Radio products and services to people who have previously visited our website.

Google Ads may use cookies and similar technologies to understand interactions with our website and to help display relevant advertisements on other websites, applications and Google services.

Depending on the configuration of our advertising services, information used for these purposes may include:

pages visited on our website;
interactions with website content;
approximate location;
browser and device information;
referral information; and
advertising identifiers or cookie-based identifiers.

We use this information to:

measure the effectiveness of our advertising campaigns;
understand how visitors interact with our website after seeing or clicking an advertisement;
create audiences based on website activity;
show relevant advertising to previous website visitors; and
improve our marketing and advertising activities.

Google may process information collected through Google Ads in accordance with its own privacy and data handling practices.

You can manage or limit personalised advertising through your Google advertising settings and, where available, through the cookie preference controls on our website.

Leadinfo

We use Leadinfo to help us understand which businesses visit our website.

Leadinfo uses the IP address associated with a website visit to determine whether that IP address can be matched to a business or organisation. Where a match can be made, Leadinfo may provide us with publicly available business information about that organisation.

This may include information such as:

company name;
industry;
company location;
publicly available company details; and
information about how the organisation interacted with our website.

Leadinfo is intended to identify businesses rather than identify the individual person browsing the website.

We may use this information for website analytics, business development and to identify organisations that may have an interest in Tele Radio products or services.

Depending on the configuration used on our website, Leadinfo may also use first-party cookies or local storage to provide analytics about website sessions and page usage.

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that enable websites and services to recognise browsers, remember preferences, measure website activity and support functionality.

We may use:

Essential cookies
These are required for the website to function correctly.

Analytics cookies
These help us understand how visitors interact with our website and allow us to improve its performance and usability.

Marketing and business analytics technologies
These may help us understand interest in our products and services and evaluate the effectiveness of our marketing activities.

You can control or disable cookies through your browser settings and, where provided, through our website cookie preferences. Disabling certain cookies may affect some website functionality.

5. Website enquiries and forms

When you submit a form through our website, we may collect the information contained in that form, including your name, email address, telephone number, company, subject and message.

We use this information primarily to respond to your enquiry and provide the information, products, services or assistance you requested.

We may also retain relevant enquiry information as part of our business and customer relationship records.

6. Disclosure of information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

Tele Radio group companies;
technology and website service providers;
hosting and cloud service providers;
analytics providers;
customer relationship management providers;
marketing and communications service providers;
payment, logistics and delivery providers;
professional advisers such as accountants, insurers, consultants and legal advisers;
contractors and service providers who assist us in operating our business; and
government authorities or regulatory bodies where required or authorised by law.

We do not sell personal information to third parties.

7. Overseas processing and disclosure

Some service providers we use operate or store information outside Australia.

As a result, information may be processed or stored in countries outside Australia, including where our technology, analytics, cloud, marketing or Tele Radio group service providers operate.

For example, Leadinfo states that its systems are hosted using Amazon Web Services infrastructure in Ireland.

Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures and the handling of personal information by our service providers.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include administrative, technical and physical safeguards appropriate to the type of information we hold.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to support our ongoing business relationship with you, or as required by law.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before processing your request.

There may be circumstances where applicable law permits us to refuse access or correction. If this occurs, we will generally explain the reason where required.

11. Privacy complaints

If you have a question or concern about how we handle your personal information, please contact us.

We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services or legal requirements.

The latest version will be published on our website together with the date it was last updated.

14. Contact us

For questions, access or correction requests, or privacy-related complaints, please contact:

Tele Radio Australia Pty Ltd
28 Sorbonne Crescent
Canning Vale WA 6155
Australia

Phone: 1300 646 683
Email: sales@teleradio.com.au